Shipping policy

Shipping Policy

Thank you for shopping with On-Board Gaming! We’re committed to getting your tabletop games delivered safely and promptly so you can get them to the table as soon as possible.

1. Processing Times

  • Order Processing: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed after 2:00 PM (local time) may begin processing the next business day.

  • Processing times may be extended during major sales events, holidays, or high-demand release periods.

You will receive:

  • An order confirmation email after purchase

  • A shipping confirmation email with tracking information once your order has shipped

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

  • Package weight and dimensions

  • Shipping destination

  • Selected shipping speed

Estimated Delivery Times (after processing):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1 business day (where available)

Delivery times are estimates provided by the carrier and are not guaranteed.

3. Shipping Locations

We currently ship within the United States only, including:

  • All 50 U.S. states

  • APO/FPO addresses

At this time, we do not offer international shipping and may not ship to U.S. Territories.

4. Pre-Orders & Backorders

  • Pre-order items will ship once they become available.

  • If your order includes both in-stock and pre-order items, we may:

    • Ship all items together when everything is available, or

    • Ship items separately (additional shipping charges may apply).

Release dates are subject to change based on publisher and distributor timelines.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking information may take up to 24 hours to update after shipment.

If you have not received tracking details within 4 business days of placing your order, please contact our support team.

6. Shipping Damage or Lost Packages

We carefully package all items to protect them during transit. If your order arrives damaged:

  1. Contact us within 7 days of delivery.

  2. Provide photos of the damaged item(s) and packaging.

  3. Retain all original packaging materials until the issue is resolved.

For lost packages:

  • If tracking shows delivered but you have not received your package, please check with neighbors or your local carrier first.

  • If the issue remains unresolved after 3 business days, contact us for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If a package is returned due to an incorrect or incomplete address:

  • The customer may be responsible for additional shipping charges to resend the order.

  • If a refund is requested, original shipping costs are non-refundable.

8. Shipping Restrictions

Certain oversized, heavy, or limited-edition products may require:

  • Additional shipping fees

  • Signature confirmation upon delivery

  • Special handling

Any such requirements will be clearly indicated at checkout.

9. Questions?

If you have any questions about shipping, delivery times, or your order, please contact us at:

shop@onboardgaming.com

We’re here to help you get your next game night started.